Frequently Asked Questions

Find answers to common questions about your SMETS experience

How do I know if an item is in stock?

All items displayed on our website are currently in stock. If a specific size is unavailable, it will be marked as 'Out of Stock' on the product page.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Please contact our support team within 30 minutes of placement for any modifications.

Are the products authentic?

SMETS guarantees the authenticity of every product we sell. we work directly with global luxury brands and authorized distributors.

Do you offer international shipping?

Yes, SMETS ships to over 50 countries worldwide using our premium courier partners.

How do I determine my size?

Each product page features a detailed size guide. For specific brand measurements, please refer to our comprehensive 'Size & Fit' chart.

Can I track my package?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.